How to solve

As a claims manager, Bryan realizes that the adjusters in his department cannot benefit from the rapport they establish with claimants when

$($Search Chapter $1)$

a$.$ claims that have been handled by one adjuster are subsequently reassigned to a series of other adjusters.

b$.$ complex claims are assigned to inexperienced adjusters.

c$.$ simple claims are assigned to overqualified adjusters.

d$.$ the same adjuster is forced to stay with a claim from beginning to end.