Question: How would I oversee the recruitment process for a new employee in a Fitness Center for the role of Customer Service Manager. How would I
How would I oversee the recruitment process for a new employee in a Fitness Center for the role of Customer Service Manager. How would I develop a program for the recruitment of the person.
The program needs to include:
- a position description
- justification for the new position
- timeline for employment
- personal specifications
- assessment/ selection criteria
- organisational chart of where the position fits
- how you will make recommendations to senior personnel for appointments
- additional information required by an applicant
- an interview plan/ questions
- reference checking and shortlisting processes
- an advertising strategy including approval to advertise, channels
- how compliance with legislation will be ensured (eg when advertising, developing position description,interview question, and selecting candidates)
- relevant documents (eg schedules, offers of employment, notices to unsuccessful candidates, selection report)
- what consultation took place and with whom (eg selection panel, manager, work team)
- how the person will be inducted
How would each step reflect human resource policies and procedures and the human resources life cycle.
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