Question: How would I oversee the recruitment process for a new employee in a Fitness Center for the role of Customer Service Manager. How would I

How would I oversee the recruitment process for a new employee in a Fitness Center for the role of Customer Service Manager. How would I develop a program for the recruitment of the person.

The program needs to include:

  • a position description
  • justification for the new position
  • timeline for employment
  • personal specifications
  • assessment/ selection criteria
  • organisational chart of where the position fits
  • how you will make recommendations to senior personnel for appointments
  • additional information required by an applicant
  • an interview plan/ questions
  • reference checking and shortlisting processes
  • an advertising strategy including approval to advertise, channels
  • how compliance with legislation will be ensured (eg when advertising, developing position description,interview question, and selecting candidates)
  • relevant documents (eg schedules, offers of employment, notices to unsuccessful candidates, selection report)
  • what consultation took place and with whom (eg selection panel, manager, work team)
  • how the person will be inducted

How would each step reflect human resource policies and procedures and the human resources life cycle.

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