Question: However, having a single satisfied customer is not enough. It is very important to G & B Consulting that they maintain high ethical standards and

However, having a single satisfied customer is not enough. It is very important to G & B Consulting that they maintain high ethical standards and continue to receive the highest rating from the Better Business Bureau consistently. In order to maintain this rating, the company must maintain a consistent customer satisfaction rating of 85% or higher. Internal projections predict that G&B Consulting will serve 60 clients over the next year. If you become the project manager and use your prior record as an indicator, find the probability that 85% or more of new clients will give the highest level of customer satisfaction rating. Show all calculations and formulas used. If you use Excel for your calculations include that along with your submission. Use this information to make a convincing argument that you are a good choice for the position.

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