https://learning.oreilly.com/library/view/the-phoenix-project/9781457191350/?sso_link=yes&sso_link_from=pennsylvania-state-university

Instructions:Include the chapter number and questions with your answers. Make your answers short and to the point. Bullet points and even one-word answers can be appropriate.

Chp. 10

1. Do you think Brent views all of his knowledge as a sort of power?
2. How is Bill handling the Brent problem?

Chp. 11

1. Why aren't the schedule changes getting done?
2. What process do they use to accept change work?
3. What do they decide to do? What additional information are they going to collect on the change cards?

Chp. 12

1. What are the deployment problems with Phoenix?

Chp. 13

1. What are the latest problems with the Phoenix project?
2. What is beginning to happen between the managers of the various departments?

Chp. 14

1. Who does Steve meet with?
2. What are the 2 things that he tells Chris and Bill are going to happen?
3. Who throws the kegger (beer party) and what is Wes's reaction?

Chp. 15

1. What is the fourth type of work and why is it most destructive?
2. What are the four things Bill accomplished (according to Erik)?

Chp. 16

1. How does Bill propose to handle the customer invoice problem?
2. What is Steve's response?
3. What is the outcome?

Chp. 17

1. How did Bill's employees feel about his resignation?
2. What does Steve say to Bill on the phone?

Chp. 18

1. How does Erik describe the relationship between CEO & CIO? Why?
2. What two things has Steve learned in the last two months
3. What does Steve identify as making a great team?
4. What did Steve's commanding officer tell him before his discharge?

Chp. 19

1. Who is missing?
2. What is technical debt?
3. What is the biggest risk to Parts Unlimited?

Chp. 20

1. How do they prioritize projects?
2. Why is the monitoring project the most important next project?
3. Why shouldn't Bill work on John's security request?

Chp. 21

1. How did the audit meeting go?
2. What does John think about the meeting?
3. What does Erik say to Bill?

Chp. 22

1. What did Patty do to predict work request lead times?
2. What is Plan-Do-Check-Act? Where does it come from? (Google the answer.)
3. What system do they use to prioritize work?
4. What are the two project queues?
5. Did Bill get his laptop?

Chp. 23

1. What must you have in order to reduce wait time?
2. Which is more difficult? Handing off work within or between departments? Why?

Chp. 24

1. What does John ask Bill and how does Bill reply?
2. Why does John want to meet with Dick?

Chp. 25

1. What does Dick want from John and Bill?
2. What does "appreciation for the system" mean in terms of IT?
3. What is a key performance indicator?
4. How do oil changes and vehicle performance relate to IT?

Chp. 26

1. Why is their sales forecast inaccurate?
2. What does "quick time to market" and "fail fast" mean? Why are they important?
3. Why should Phoenix not have been approved?

Chp. 27

1. What are Parts Unlimited desired business outcomes? List.
2. What is wrong with the data?
3. Why must IT pay down the technical debt in Phoenix?

Chp. 28

1. How does Bill think IT operations are working?
2. What problem does John identify?
3. What is Sarah doing?
4. Why does Steve let Sarah "get away with murder?"
5. What is the problem with the latest Phoenix deployment?

Chp. 29

1. What does Erik say that they need to do regarding Phoenix releases?

Chp. 30.

1. What is business agility about?
2. When is a business sunk?
3. What is Bill supposed to figure out with Chris?

Chp. 31

1. How long does a Phoenix deployment currently take?
2. What two issues keep arising from the current process?

Chp. 32

1. What is the supposed temperament of IT developers compared to IT operations people?
2. What is Project Unicorn and how is it going?
3. What did Dick and Sarah do?
4. What is Bill's and Steve's reaction?

Chp. 33

1. Why don't they need more HW to solve their latest problem?
2. What is a compute instance (google)?
3. Why was it easy to get compute instances running in the cloud?

Chp. 34

1. What happens on Black Friday (day after Thanksgiving)?
2. Was Unicorn successful?
3. What is an MRP system (google)?
4. What is the problem with their MRP system? Who runs it?
5. How do they propose to fix the MRP problem over the longer term?

Chp. 35

1. What is the offer that Steve makes to Bill?
2. Who will take over for Bill?
3. What role will Wes play eventually (hopefully)?
4. What role will Sarah play?
5. What should the relationship be between business and IT?
6. Why do future leaders need an understanding of what IT can and cannot do?
7. What do Bill's employees give him?