human resource consultant

IPEX Global Services Ltd. (IGSL) is a Business Process Outsourcing (BPO) company with headquarters in Miami, USA. BPO companies specialize in back and front office services on behalf of clients in many areas including: banking, telecommunication, cRetail, technological support. IGSL will offer eRetail sales and technological support services for smart devices including computer, tablets, and smart phones. IGSL opened its first Jamaican operations in New Kingston, Jamaica in January 2017 and plans to expand additional locations in Portmore and Montego Bay. Plans to expand in Jamaica is expected to increase market share and provide other benefits for IGSL and the Jamaica economy. The benefits for IGSL include Jamaica's close proximity to the USA, a large population of English speakers, lower overhead cost than the US, similarity in the time zones and business hours: quick and reliable direct flights to Jamaica and North American cities. According to the Jamaica News, by 2022 the BPO sector will generate revenue of US$900 million dollars and will employ over 500,000 young professionals. Jamaica's economy will benefit significantly from foreign direct investment and increase employment rates. The Mission Statement of IPEX Global Services Lid. (IGSL) is to serve global customers offering state of the art technological support by highly skilled customer service professionals providing the highest quality differentiated customer support services to meet the demands of clients while achieving a profitable and secure return for investors and business growth. This Vision is to become the market leader in BPO (Business process outsourcing) services in the world. The world class service will be delivered, creating the ultimate customer experience. IGSL will require 5,000 new employees for the Portmore branch which is expected to be opened by December 2021. The General Manager, Lameisha McIntosh is responsible for operations and human resources. IGSL will be recruiting 200 Customer Service Agents (CSAs), 10 Support Staff by October 2021. The CSAS will be required to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. He/she will be a member of the primary contact team for consumers interested in the products offered by the organization and will be responsible for assisting them in completing purchases online and over the phone. They will also inform customers of the product features and demonstrate a professional company image through voice, online and social media interactions. The General Manager is overwhelmed with the human resource duties and responsibilities and is considering to hire a Human Resource Manager to manage the entire HR office. She has drafted a job description and requires assistance to complete the process, You are hired as the HRM consultant by IPEX Global Services Ltd. (IGSL) to complete the following task: (Be guided by lectures/textbook and o*net): 1. Review the job description and specification for the Human Resource Manager position drafted by the General Manager. (See JD & JD below) Insert the missing sections, then prepare a completed document for consideration. Discuss the importance of a job description and job specification Describe the process that will be used to complete the job description and job specification to the IPEX Global Services Ltd. (IGSL) management team. 2. Describe the recruitment process that will be used to attract persons for the position of Human Resource Manager. Prepare an advertisement for the Human Resource Manager position based on the job description and job specification information completed in question #1. State the medium that will be used to advertise the positions and share how HRIS can be incorporated in the process. 3. Describe the selection and testing process that will be used for selecting and ultimately hiring the best candidates for the HRM position. Outline the selection and testing techniques that will be appropriate for each of the positions with justifications. Prepare six (6) structured interview questions (2 situational, 2 behavioural and 2 job-related) on an interview sheet with the expected responses and the possible responses for the questions. Add the new employees to the Orange HR System after the hiring process 4. The nature of CSR jobs can be very demanding and often times lead to complaints of stress in the workplace. The matter is exacerbated with the presence of the COVID 19 pandemic. Recommend four (4) strategies and may be implemented by the employee and four (4) by IGSL to manage stress in workplace. Describe four (4) practical measures that could be implemented to resolve computer-related ergonomic problems. IPEX Global Services Ltd. Human Resource Manager Job Description Supervisory Responsibilities: Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy. Duties Responsibilities: Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise, may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing. and terminations Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles, collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and investigations Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices, reviews policies and practices to maintain compliance Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and investigations Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations Proficient with Microsoft Office Suite or related software. Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems. You are hired as the HRM consultant by IPEX Global Services Ltd. (IGSL) to complete the following task: (Be guided by lectures/textbook and o*net): 1. Review the job description and specification for the Human Resource Manager position drafted by the General Manager. (See JD & JD below) Insert the missing sections, then prepare a completed document for consideration. Discuss the importance of a job description and job specification Describe the process that will be used to complete the job description and job specification to the IPEX Global Services Ltd. (IGSL) management team. 2. Describe the recruitment process that will be used to attract persons for the position of Human Resource Manager. Prepare an advertisement for the Human Resource Manager position based on the job description and job specification information completed in question #1. State the medium that will be used to advertise the positions and share how HRIS can be incorporated in the process. 3. Describe the selection and testing process that will be used for selecting and ultimately hiring the best candidates for the HRM position. Outline the selection and testing techniques that will be appropriate for each of the positions with justifications. Prepare six (6) structured interview questions (2 situational, 2 behavioural and 2 job-related) on an interview sheet with the expected responses and the possible responses for the questions. Add the new employees to the Orange HR System after the hiring process 4. The nature of CSR jobs can be very demanding and often times lead to complaints of stress in the workplace. The matter is exacerbated with the presence of the COVID 19 pandemic. Recommend four (4) strategies and may be implemented by the employee and four (4) by IGSL to manage stress in workplace. Describe four (4) practical measures that could be implemented to resolve computer-related ergonomic problems. IPEX Global Services Ltd. (IGSL) is a Business Process Outsourcing (BPO) company with headquarters in Miami, USA. BPO companies specialize in back and front office services on behalf of clients in many areas including: banking, telecommunication, cRetail, technological support. IGSL will offer eRetail sales and technological support services for smart devices including computer, tablets, and smart phones. IGSL opened its first Jamaican operations in New Kingston, Jamaica in January 2017 and plans to expand additional locations in Portmore and Montego Bay. Plans to expand in Jamaica is expected to increase market share and provide other benefits for IGSL and the Jamaica economy. The benefits for IGSL include Jamaica's close proximity to the USA, a large population of English speakers, lower overhead cost than the US, similarity in the time zones and business hours: quick and reliable direct flights to Jamaica and North American cities. According to the Jamaica News, by 2022 the BPO sector will generate revenue of US$900 million dollars and will employ over 500,000 young professionals. Jamaica's economy will benefit significantly from foreign direct investment and increase employment rates. The Mission Statement of IPEX Global Services Lid. (IGSL) is to serve global customers offering state of the art technological support by highly skilled customer service professionals providing the highest quality differentiated customer support services to meet the demands of clients while achieving a profitable and secure return for investors and business growth. This Vision is to become the market leader in BPO (Business process outsourcing) services in the world. The world class service will be delivered, creating the ultimate customer experience. IGSL will require 5,000 new employees for the Portmore branch which is expected to be opened by December 2021. The General Manager, Lameisha McIntosh is responsible for operations and human resources. IGSL will be recruiting 200 Customer Service Agents (CSAs), 10 Support Staff by October 2021. The CSAS will be required to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. He/she will be a member of the primary contact team for consumers interested in the products offered by the organization and will be responsible for assisting them in completing purchases online and over the phone. They will also inform customers of the product features and demonstrate a professional company image through voice, online and social media interactions. The General Manager is overwhelmed with the human resource duties and responsibilities and is considering to hire a Human Resource Manager to manage the entire HR office. She has drafted a job description and requires assistance to complete the process, You are hired as the HRM consultant by IPEX Global Services Ltd. (IGSL) to complete the following task: (Be guided by lectures/textbook and o*net): 1. Review the job description and specification for the Human Resource Manager position drafted by the General Manager. (See JD & JD below) Insert the missing sections, then prepare a completed document for consideration. Discuss the importance of a job description and job specification Describe the process that will be used to complete the job description and job specification to the IPEX Global Services Ltd. (IGSL) management team. 2. Describe the recruitment process that will be used to attract persons for the position of Human Resource Manager. Prepare an advertisement for the Human Resource Manager position based on the job description and job specification information completed in question #1. State the medium that will be used to advertise the positions and share how HRIS can be incorporated in the process. 3. Describe the selection and testing process that will be used for selecting and ultimately hiring the best candidates for the HRM position. Outline the selection and testing techniques that will be appropriate for each of the positions with justifications. Prepare six (6) structured interview questions (2 situational, 2 behavioural and 2 job-related) on an interview sheet with the expected responses and the possible responses for the questions. Add the new employees to the Orange HR System after the hiring process 4. The nature of CSR jobs can be very demanding and often times lead to complaints of stress in the workplace. The matter is exacerbated with the presence of the COVID 19 pandemic. Recommend four (4) strategies and may be implemented by the employee and four (4) by IGSL to manage stress in workplace. Describe four (4) practical measures that could be implemented to resolve computer-related ergonomic problems. IPEX Global Services Ltd. Human Resource Manager Job Description Supervisory Responsibilities: Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy. Duties Responsibilities: Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise, may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing. and terminations Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles, collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and investigations Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices, reviews policies and practices to maintain compliance Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and investigations Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations Proficient with Microsoft Office Suite or related software. Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems. You are hired as the HRM consultant by IPEX Global Services Ltd. (IGSL) to complete the following task: (Be guided by lectures/textbook and o*net): 1. Review the job description and specification for the Human Resource Manager position drafted by the General Manager. (See JD & JD below) Insert the missing sections, then prepare a completed document for consideration. Discuss the importance of a job description and job specification Describe the process that will be used to complete the job description and job specification to the IPEX Global Services Ltd. (IGSL) management team. 2. Describe the recruitment process that will be used to attract persons for the position of Human Resource Manager. Prepare an advertisement for the Human Resource Manager position based on the job description and job specification information completed in question #1. State the medium that will be used to advertise the positions and share how HRIS can be incorporated in the process. 3. Describe the selection and testing process that will be used for selecting and ultimately hiring the best candidates for the HRM position. Outline the selection and testing techniques that will be appropriate for each of the positions with justifications. Prepare six (6) structured interview questions (2 situational, 2 behavioural and 2 job-related) on an interview sheet with the expected responses and the possible responses for the questions. Add the new employees to the Orange HR System after the hiring process 4. The nature of CSR jobs can be very demanding and often times lead to complaints of stress in the workplace. The matter is exacerbated with the presence of the COVID 19 pandemic. Recommend four (4) strategies and may be implemented by the employee and four (4) by IGSL to manage stress in workplace. Describe four (4) practical measures that could be implemented to resolve computer-related ergonomic problems