HW$3...$

Advice: I would first simply knock off the ones that are blatantly obvious to you and then

move on to the less obvious ones. The problem with this HW is that once you get one

wrong answer, it tends to snowball. So$,$ just ask! I will give you some answers if you

just ask! I want you to get full credit and an A in the class. It serves me zero purpose to

have this class hurt your GPA. I know matching terms and definitions seems like

something from high school. However, we have to get you acclimated to these SCM

buzzwords. Warning, many of these supply chain terms are dry and boring $($even to

me$).$

MEMORANDUM

To: Sime$$s Students

From: Sime Curkovic

Subject: HW assignment

Date Assigned: xxxx xx$,$ xxxx

Due Date: $5$ p$.$m$.$ on the last day of the semester

Every company competes on four basic dimensions $($e$.$g$.,$ quality, service, flexibility, and

cost$).$ I usually say better, faster, cheaper, but I really mean quality, service, flexibility,

and cost. These four dimensions are referred to as the competitive dimensions of

value. Value is defined as the ability to lower costs while improving performance $($e$.$g$.,$

quality, service, and flexibility$).$ However, there are several different types of quality,

service, flexibility, and cost. Match up the different sub$-$dimensions below with their

definitions. Place the definition number next to the dimension it defines. The first one

has been done for you. Also, all of the answers for these sub$-$dimensions begins with

THE ABILITY...

Q Product Reliability #$12$

Q Product Durability

Q Conformance to Specifications

Q Design Quality

Q Company Reputation

S Pre$-$Sale Customer Service

S Product Support

S Procurement Lead$-$time

S New Product Development Time

S New Product Introduction Time

S Manufacturing Lead Time

S Delivery Speed

F Delivery Dependability$/$Reliability

F Delivery Flexibility

F Volume Flexibility

F Mix Flexibility

F Changeover Flexibility

F Modification Flexibility

C Low Production Cost

C Competitive Pricing

In order to generate value from the customer$$s perspective, companies need to use

action programs. These programs hopefully contribute to lower costs and improved

performance. The list below shows several of the major action programs associated

with supply chain management and world$-$class manufacturing. Match these action

programs with their definitions.

Closer Customer Relationships #$10$

Benchmarking

Open Organization

Zero$-$Defects

Process Improvement

Measurement

Supplier Development

Statistical Process Control

Product Traceability

Computer$-$Aided Design $($CAD$)/$Computer$-$Aided Engineering $($CAE$)$

Computer$-$Aided Manufacturing $($CAM$)$

Cellular Manufacturing

Concurrent Engineering

Continuous Improvement

Design For Manufacturability $($DFM$)$

Integrated EDI

Group Technology

Integrating Information Systems

JIT Manufacturing

JIT Purchasing

Supplier Partnering

Manufacturing Lead Time Reduction

Modularity

Preventive Maintenance

Robotics

Setup Time Reduction

Standardization

Value Analysis$/$Product Redesign

Computer Integrated Manufacturing $($CIM$)$

Flexible Manufacturing Systems $($FMS$)$

Customer Compliance Bar Codes

Automatic Data Capture

Automated Materials Handling

General Purpose Equipment

Computerized Production Systems

Maintaining Extra Capacity

Contract Labor

Outsourcing

Broad Jobs

Employee Autonomy

Employee Impact

Cross Training$/$Job Rotation

Labor$-$Management Relations

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

DEFINITIONS

$1.$ the ability to effectively respond to planned delivery dates

$2.$ policies, procedures, and practices for assessing and improving supplier

capability and performance in multiple areas such as quality, design support, and

delivery

$3.$ bringing all of the participants in the product life cycle into the process

early on so even suppliers and customers can provide input to each others$$ processes

$4.$ a set of practices to foster a long$-$term cooperative labor$-$management

relationship that permits things such as flexible job assignments

$5.$ the ability to create a positive or favorable image in the customer$$s mind

when he$/$she hears the company$$s name

$6.$ the use of a computer to program, direct, and control an independent

machine in the fabrication of manufactured items

$7.$ the use of standard procedures, materials, parts, and$/$or processes for

designing and manufacturing a product

$8.$ job design that permits employees to do many different things at work,

using a variety of skills and talents

$9.$ training employees to do more than one job to enable job rotation

$10.$ determining customers$($both inside and outside the firm$)$ requirements, then

meeting those requirements no matter what it takes

$11.$ the printing and applying of bar coded labels to comply with customer

shipping$/$packaging requirements

$12.$ the ability to maximize the time to product failure or malfunction

$13.$ the ability of a manufacturing system to effectively handle additions and

subtractions to the product mix over time that result from new produ