I am needing help understanding how to do both part A and Part B

Question #$2$: As you examine the provided screenshot$/$pdf titled 'Amazon$$s Performance Benchmarked Against the Industry$$s Average,$\text{'}$ delve into the survey results that compare Amazon's performance to the industry average. The figure provides insights into Amazon's performance across various attributes, highlighting its deviation from the industry average.

NOTE: There is also an Excel attachment of the two charts listed below.

a$.$ Identify and elaborate on the Top $5$ attributes in which Amazon performed relatively well according to the survey results.

b$.$ Identify and elaborate on the Bottom $5$ attributes in which Amazon exhibited comparatively poor performance based on the survey data.

Amazon$$s Performance Benchmarked Against the Industry$$s Average