I attached the case study

Please read the Management in Action case GMs New CEO. at the end of Chapter 2 Management Theory available in your textbook Management: A Practical Approach 7th edition by Kinicki, A., & Williams, B., and answer the following questions:

1. To what extent is GM using evidence-based management? Are they overdoing it? Explain your rationale.

2. To what extent are the managerial practices being used at GM consistent with principles associated with management science and operations management techniques? Discuss.

3. How are the managerial practices being used at GM consistent with the Quality-Management viewpoint? Explain your rationale.

4. To what extent does GM represent a learning organization? Discuss.

Management in Action NHTSA last week. GM ed into the problem, but decided to close its inquiry with me action In 2007, a group of GM employees met with NHTSA regulations in Washington, DC, to discuss other mate when a federal oficial to the GM per- cha fatal srah had assured on July 2005 in which a 2005 Chevrolet Coal was involved in a front-end collision and the aigs didn't deploy ac GM's New CEO, Mary Barra, Must Manage a Major Recall General Motors CEO Mary in a letter som ployees posted on a company blog March 4, 2014). said she is leading a group of senior crecies who are monitoring the automaker's recall of 1.6 million vehicles equipped with potentially defective ignition switches and built in the years before GM's publicly funded bankruptcy. The cars could a lyum off when the keys are jarred, shutting down the engine and the airbags Thirteen deaths have been linked to the pooblem, which GM engineer first discovered more than nine years ago GM inued a recall for the affected vehicles Latest month chryl, and the National Highway Traffic Safety Administration said it is reviewing whether the maker should be fined for taking so long to But court documents reviewed by The Wall Street Jou show that concerns about the safety of vehi cles equipped with the suspect ignition systems tinued to bounce around the company's engineering department in the years after the meeting GM. on the separate occasion, purchased hicles from owners who complained of stalling or los ing power while they were driving, according to a deposition by a GM employee One customer a New Jersey woman who had her 2005 Ceball repurchased, said the vehicle died on the highway four times. She only had about 600 miles on the vehicle. She said the stalling med occur on right hand . The dealerried that the Bomer has the fear of God in her about the carac ording to a deposition GM chronology says that a higher level team to investigate the inition switch problem was formed in 2011. The chronology does not identify the members Ms Barbados com publicly on the ation until GM posted her letter. In her post, Ms. Bam wote that she is now leading the company response o the problem and promised that an invest Fax will produce an d Tourt on what happened. We will hold ourselves accountable and prove our processes our customers do not experi- Ms. Barra w in her letter that the witch I was hin TOVKd by O rienced technical experts" who work independently of managers with responsibility for other aspects of the business. The is sue was brought to Ms. Bar and other senioren Over the next two years. GM conducted tests and vestigated the lem which finally ledn ing Now, he wrote, she has created a working group od senior executies, which I lead, directo pen, monitor progress and make adjustments as necessary. Among other steps, GM is working with parts makes to repair puts to dealers more rapidly and has provided federal regulators with emprehen sive information on this issue." she wrote While I deeply regret the circumstances that brought us to this poin. I appreciate how today's GM Bu responded so far." Ms. Barra said. "We have much more work ahead of us and I'm confident we will do the right thing for our customer. Ms. Barra's comments come and the growing like lihood that GM will face more lawsuits and a federal fine for as much as 35 million if regulatos determine that the automaker violated federal rules that over the timeliness of recalls... GM engineers knew of the potential peoblem in 2004 when a switch failure incident was reported around the time of the launch of the 2005 Cobalt, ac cording to a timeline united by GM and provided was needed the GM chogy a On February 13, GM announced it would recall about 778 000 Chevrolet Coul and Pontiac Scan Twelve days later, the company widened the recall to 1.6 million whicles after growing consumer complaints anded as formal apology to e Ms. Barri her letter addressed employee ce cerns about the potential damage to GM's reputation "My answer is simple: that's not the issue." che wo. "The vehicles we make today are the best in memory and I'm confident that they will define their gun merits. And our company's reputation won't the determined by the recall itself, but by how we ad dress the problem poing forward FOR DISCUSSION 1. To whalesini Mwing evidence-based m age- met Are they overdoing it? Explain your rationale 2. To what extent we the managerial practices being ved GM with spe ciale Mang Theory CHAPTER 2 with management Science and operation manage to extent does GM represent a learning e i G Use Figure 24 analyze the which Mi sing a systems viewpoint 4. How are the m a laties being used GM consistent with a quality management viewpoint? Explain your cale. Legal/Ethical Challenge