Question: I explored the SCAMPER technique ( Substitute , Combine, Adapt, Magnify, Put to other uses, Eliminate, Rearrange ) as a structured framework for generating creative
I explored the SCAMPER technique Substitute Combine, Adapt, Magnify, Put to other uses, Eliminate, Rearrange as a structured framework for generating creative ideas. I applied it to a customer complaint workflow and discovered new possibilities, such as substituting phone calls with chatbots to reduce wait times and combining complaint resolution with sales followups to enhance customer satisfaction.
While SCAMPER helped me uncover fresh perspectives, I faced challenges in ensuring the prompts stayed relevant and balancing creativity with practicality. For example, "eliminate" sometimes felt counterproductive, and "magnify" generated ambitious but resourceintensive ideas.
I found SCAMPER to be versatile, with applications for personal problemsolving eg improving daily schedules and organizational innovation eg product development, process optimization Ultimately, SCAMPER proved valuable for fostering structured creativity and generating actionable solutions.
Help me find weakenesses and what was done well in the above
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