I had a problem with my internet service provider $($a service$),$ and called their customer service number. When I described the problem and let them know that I needed the internet so as to finalize my dissertation and submit it for publication by the next day, the customer service agent repeated the script of $"$We will send out a service technician at the earliest time possible, which is in $8$ days." This angered me and I now think poorly of their service overall. This indicates that the customer service agent specifically failed at

$q,$ as it relates to service quality.

Reasonability

Empathy

Assurance

Reputability

Tangible Cues