I have no time I need all answer together

1. What are two ways a CSR benefits from contributing to team efforts at work? Why do you think some service professionals prefer to work alone rather than in a team?

2. Assume you work in a shoe store and a customer has a complaint about the quality of a pair of shoes she bought last week. What steps would you take in addressing the issue?

3. In your opinion, are the steps necessary to resolve a customer complaint applicable to nearly all service incidents? Explain.

4. Following the four points to include in a win-back message, create a message to a customer of 10 years who wrote to say she would no longer do business with your company because during the past three service encounters, she was treated in a disrespectful manner.

5. Think of a time when you or someone you know walked away from a business rather than staying to complain about its service or products. Explain why the situation was handled this way.

Course customer service