Telephone inquiries of 100 IRS customers are monitored daily at random by Xiangling Hu. Incidents of...

 

Transcribed Image Text:

Telephone inquiries of 100 IRS "customers" are monitored daily at random by Xiangling Hu. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow: Day 1 2 3 4 5 No. of Nonconformities a) Using 3 standard deviations, the c-chart for the nonconformities is: 26 2 6 16 20 9 UCLc = = 20.37 nonconformities (round your response to two decimal places). LCL = 0.83 nonconformities (round your response to two decimal places and if your answer is negative, enter this value as 0). b) According to the c-chart, there IS NO SIGNIFICANT variation in the incidents of incorrect information given out by the IRS telephone operators. Telephone inquiries of 100 IRS "customers" are monitored daily at random by Xiangling Hu. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow: Day 1 2 3 4 5 No. of Nonconformities a) Using 3 standard deviations, the c-chart for the nonconformities is: 26 2 6 16 20 9 UCLc = = 20.37 nonconformities (round your response to two decimal places). LCL = 0.83 nonconformities (round your response to two decimal places and if your answer is negative, enter this value as 0). b) According to the c-chart, there IS NO SIGNIFICANT variation in the incidents of incorrect information given out by the IRS telephone operators.

Answer rating: 100% (QA)

Given that n 5 samples Sum of nonconformities equals 2 6 16 20 9 53 Now 535 106 where cbar S... View the full answer