I have to apply good sales principles, develop a suitable outline phone script to use when contacting customers to schedule visits. The script should communicate the following information.

My Tasks are to write up the following...

1. Define Two goals for the sales call and the desired outcomes from the call.
2. I have to come up with a script I would use to open a phone call to existing customers when making contact to schedule a visit. Also, a brief statement that explains your choice of wording for this script and how your word choice reflects the company sales principles.
3. I have to come up with a script I would use to open a phone call to prospective customers when making contact to schedule a visit. Also, a brief statement that explains your choice of wording for this script and how your word choice reflects the company sales principles.
4. I have to come up with a script you would use to explain the features, advantages and benefits of the new product, Enviroclean, to the customer.
5. Identify two possible customer objectives during the sales call and come up with a script with proposed solutions for handling each of the objectives.

DETAILS ABOUT THE BUSINESS ARE ATTACHED..

Description Enviroclean Multi-Purpose Cleaner is an effective and economical way to cut through grease, dirt and grime on surfaces with ease. With its unique formula, Enviroclean Multi-Purpose Cleaner is an ecologically sound, environmentally conscious, versatile cleaner which penetrates quickly to dissolve everyday grease and grime without the need for harsh and hazardous ingredients. Enviroclean Multi-Purpose Cleaner works effectively on all types of surfaces including benchtops, work surfaces, oven & cooktops, concrete, carpet and much more. But because it's made from plants and minerals it leaves no nasty chemical fumes or residue. Safe for use around people, plants and pets, Enviroclean Multi-Purpose Cleaner is a clever and responsible approach to daily cleaning. Features & Benefits Product Details & Use * Removes tough stains Formulated to be diluted with cold water as * Safe and easy to use follows: * Readily biodegradable * 2:1 for heavy-duty cleaning * Non-toxic, non-corrosive and * 5:1 for normal cleaning environmentally friendly * 10:1 for an all surfaces Spray & Wipe Available In Directions for Use Size Carton Qty Spray directly onto surfaces to be cleaned and then wipe clean with a soft cloth. 50o mL 12 2 litre 6 5 litre 3 20 litre 10 750mL spray bottles supplied empty