Question: I have worked with an angry customer before I worked in a worker compensation clinic and a patient was upset they was waiting to long

I have worked with an angry customer before I worked in a worker compensation clinic and a patient was upset they was waiting to long for they appointment to start. I simply apologies to the patient and let the doctor know they have a upset patient and if we can get them in the room as soon as possible

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The provider agreed and also apologized for the wait. This calmed the patient down and the situation

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Which helped avoided further conflict.

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