I just ordered shoes and cannot seem to get the website to provide insurance that the color of these items I chose in the US shoe size I wanted versus the European sizes are in fact the same item that are going to arrive also I got no confirmation in the order went through can you assist me since I need these as soon as possible regards Raul how would you define the customer service problem above using your CSR tool belt found in the learning activities how could the CSR resolve the problem using the CSR tool belt how could this company into your customer to find service going forward what would they need to change and wh