I need 9-12 checked.

9. Every manager has two broad, key tasks to assure success. Which is the best answer: a. First - Run the business well, and Second - Improve the business b. First - Make the customers happy, and Second - Improve the business c. First-Make money, and Second - Expand the business a. First - Make the owner happy, and Second - Make all government agencies happy 10. The following are true of service type operations, except: a. Quality standards and product quality are more difficult to set and assess b. Do not create or reduce inventory c. Usually requires more customer contact d. Usually requires specialized and expensive equipment 11. The following are true of manufacturing or goods operations, except: a. Create tangible items b. Have more customer contact than service operations c. Usually create an inventory of finished products d. Productivity is more easily measured than service operations 12. The three Primary Functions of Business are: a. Finance, Marketing, and Operations b. Procurement, Manufacturing, and Sales c. Finance, Manufacturing, and Distribution d. Goods, Services, and Values