Question: I need a synopsis based on this article, about 100+ words will do (https://hbswk.hbs.edu/item/your-customers-have-changed-here-s-how-to-engage-them-again)

I need a synopsis based on this article, about 100+ words will do

"(https://hbswk.hbs.edu/item/your-customers-have-changed-here-s-how-to-engage-them-again)"

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