Question: I need help finding out the answers to this problem? A quality manager of a car dealership is trying to measure the business process performance.
I need help finding out the answers to this problem?
A quality manager of a car dealership is trying to measure the business process performance. For each truck sold, there are four possible complaints: blown engine, brake failure, lost power while driving, and shift hard\&rough. Each year, you calculate the rate of truck "defects" per total trucks sold, and then use this information to determine your company's DPMO. During the past year, your company sold 1,880 trucks. Your company received 5 blown engine, 7 brake failure, 3 lost power while driving, and 2 shift hard\&rough complaints. What is the DPMO? (round off the answer to three decimal places)
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