I need help with question 12.

ut for new possible proach or Tesign be writing the three re a ety in roduction ety? on in Complete the house of quality matrix by specifying the relationships in the matrix. Ask your customer if the resulting ECs will meet his or her needs. 10. What are the essential benefits of using a OFD approach to product design? Also, identify any negative effects that might apply to the use of OFD. 11. A student would like to design a backpack for student books and supplies. The CAs are a (1) comfortable backpack that is (2) durable with (3) enough room and (4) not too heavy to carry. Think of some ECs that can be used to measure these customer attributes. Then construct a QFD matrix showing the positive and negative relationships that you expect to see in this case. An entrepreneur is designing a sub sandwich shop that would be located on campus. Define the CAs that you would like to see for the service (not the product) deliv- ered at this location. Then specify some ECs that can be used for measurement of the service. 13. Suppose a car you want to buy has five choices for inte- rior colors, three types of radios, three engine choices, two battery types (regular and heavy duty), 10 exterior colors, two transmission choices, and four types of wheel covers. How many possible combinations of the car are possible for the manufacturer? What can be done to limit the number of combinations without limiting customer choice? or the and a every- er; prod- are cteris