I need help with the case study to answer the theory question in green below

PT Software is a company focused on software development based in Sydney, Australia. The CEO of the company is planning to grow the profit of the business by 50% next year; therefore, he would like to make a change plan to achieve the target. The plan will focus on some main areas: customer service, marketing, improving the current software based on customer/ staff feedbacks and fixing bugs. Following the current trend of many staff working remotely online, all important meetings will be held online and recorded for any staff who are unable to attend. However, a few staff have expressed some concerns regarding privacy. He will introduce regular continuous improvement meetings. In the meetings, feedback from customers and partners is analysed to find ways to improve. Each idea for improvement will be assigned to a manager to ensure it is implemented with a report back expected in the next meeting. Marketing of the company's products and services will be shifted totally to online channels with automated feedback collection. The CEO can see some obstacles from staff who are familiar with traditional marketing methods might face during this transition. Therefore, he expects a good plan for the process. The CEO will also introduce Key Performance Indicators (KPIs) for staff where they will be rated on work completed, feedback from other staff, management, and customers. These KPIs will be used to reward good staff with bonuses and target counselling for underperforming staff. Each staff member will need to have KPls set and agreed. There will be new procedures introduced including a dispute resolution procedure for this to provide a fair system. All staff will need to be made aware of these procedures. 3. Action Plan 3.1. Change Implementation Plan Use agile/scrum approach to carry out the action plan including activities, who is responsible and the timeframe when they should be completed Dealing with Resistance to Change Approach (the implementation plan of the solution suggested in 2.4) Minimize risks and negative impacts plan (the implementation plan of the solution suggested in 2.5) Support for deployment team plan . 3.3. Business System Plan Identify the hardware, software and network needed to implement the change. Analyses the case study/ scenario and make any assumption if needed