I need some help with this assignment

You are the recently hired Internal Relationship Manager at Borough Bank. The Branch Manager, Sarah Smith, has sent you an email chain representing an interoffice communication exchange that she would like you to manager. As you will see from the exchange, there is some conflict brewing! There are two parts to this assignment: PART ONE) Review the situation reflected in the email chain and outline the plan of action that you, as Internal Relationship Manager, will take. This is an opportunity to apply the concepts that we have been discussing, so your plan of action should include principles of communication and leadership that we have covered in the text, beginning with Chapter One. For instance, what communication channel(s) will you utilize, and why? What social styles should you be aware of in order to communicate effectively with everyone involved? What is your instinctive response, based on your social style, and how or what will you adapt so that you are sure you are communicating effectively? These are a few examples of how I would you like to incorporate our communication principles into this assignment. Your written plan of action should be well thought out, but it should concise. This part of the assignment should consist of 2 - 3 paragraphs and should be written in the Memo format. PART TWO) Write an email to the involved parties. Your email should include an introduction, since you are new to the position and may not have met everyone yet. It should then include the reason you are writing and how you plan to address this issue between the employees. Borough Bank Email Chain From: penny.hewitt@boroughbank.co.uk To: paul.manning@boroughbank.co.uk 2:32 Cc: sarah.smith@boroughbank.co.uk Date: February 24, 2021 11:03 Subject: Borough Bank's Procedures Manual I'm afraid that I don't have a copy of the manual that you are referring to. And as to training, I'm not sure when I'm supposed to find time for that in case you haven't noticed, I am down a member of staff until we've recruited a new Sales Executive! While I appreciate the branch was busy on Saturday, as Prestige Team Leader my priority is generating revenue for my team. As a manager, my time is not best spent doing basic queue management, and managers were certainly not expected to do this when I worked for Searly Bank. You should take this up with the Customer Support Team not me. I don't need one of your graduates telling me how to do my job. Penny From: paul.manning@boroughbank.co.uk To: penny.hewitt@boroughbank.co.uk CC: sarah.smith@boroughbank.co.uk Date: September 24, 2020 10:11 Subject: Borough Bank's Procedures Manual I'm a bit concerned because my team has told me that they aren't getting much support from the Prestige team when the branch is particularly busy. We are ALL under pressure to meet our targets, but Borough Bank's Procedures Manual clearly states that customer service has to be our first priority. We also need to be careful about selling too aggressively we don't want to run afoul of FINCOM regulations. I'm not convinced that each member of staff is compliance trained to the necessary level. Paul From: jim. dale@boroughbank.co.uk To: penny.hewitt@boroughbank.co.uk CC: sarah.smith@boroughbank.co.uk From: jim.dale@boroughbank.co.uk To: penny.hewitt@boroughbank.co.uk CC: sarah.smith@boroughbank.co.uk Date: September 24, 2020 09:32 Subject: Prestige Gold account On Saturday we were really busy. The queue was out of the door by 11am. While Marie and I did our best to keep the line moving it was really frustrating that nobody from the Prestige team was helping. Instead of serving frustrated customers, Shanti was trying to sell everyone that came in the new Prestige Gold account. Jim