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Question 12 Managers increase prodation among departments by -tayamaha establishing Waison roles B creating more managerial level developing a taller organizational structure. reducing the span of control. E implementing a hierarchical organizational structure. Question 13 What is the purpose of benchmarking? A to help introduce and manage change. B to assess the need for change. to decide on which change to make. to get buy-in on a proposed change. a E to evaluate the success of a change. Question 14 Majid is an accountant in a Star Carpentry (). He would be considered a task force B zone liaison line staff Question 15 Question 15 According to foron fitory, a state of inert when an organization increases the forces for change 3 an organization reduces resistance to change. the forces for change decreases while the resistance to change drops the forces for change and the resistance to change are evenly balanced. the forces for change decrease while resistance to change increases. Question 16 sit Cale manager continuously assess how well customer care vor. The managers are explicitly aiming to conduct this type of controlas diredly led to increase the levels of innovation and creativity. B accuracy and unity characteristics. flexibility and innovation controls. sales representative responsiveness to customers' needs. transformational controls