I need to answer all this question and read the case study

Assessment Task 1: Assessment Task Case Study: What Do Our Customers Need Schedule TBA Performance Criteria: Outcomes Assessed 1.1, 1.2, 1.3, 2.1 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: A sample case, "What Do Our Customers Need" from a fictitious organisation is provided for the purpose of this task. Case Study (Source: Customer Focus, WA) This discussion takes place between two work colleagues. Having already established who are the customers of agency, Jess has been assigned the task of developing the best method to gain feedback from customers about their needs. The feedback is required within a tight deadline. Lee, who is very positive and informed about approaches to customer service, is the team leader and has come by to see how Jess is going. The complete case study is provided separately. Ensure that you receive a copy from your trainer/assessor. This task must be completed during a designated session in presence of a trainer/assessor. Read the attached case (Case Study: "Who are Our Customers" - Source: Customer Focus, Western Australia) and answer the following questions 1. What are the key customer service issues and challenges being faced by Jess and his department? 2. Analyse the tools/techniques being used to identify customer needs in this case and explain how they are going to help Lee and Jess in their situation 3. What are the internal problems faced by Lee and Jess and how do they overcome these problems? 4. Outline customer service standards (at least five) that Lee and Jess will need to develop to enhance customer service delivery; and the criteria for setting these standards In writing your answers, focus on the customer service standards that are expected within the organisation. Assume that the organisation requirements for development of customer services at the minimum require; Be planned and agreed upon by the staff affected by the standard Be created carefully Be stated in writing Meet customer needs Be clearly written Be supported by management Be changed if they are not working or outdated Be added to Reflect organisational goals SIT30816 | SITXCCS007 Enhance Customer Service Experiences Page 22 of 40 Learner's Guide | V 1.0 | March 2021 Australian Institute of Language and Further Education (AILFE) Provider Code: 41041 | CRICOS Code: [034028] AILFE AUSTRALIAN INSTITUTE FURTHER EDUCATION Be communicated effectively and continually Answer question 4 with these organisational requirements in mind. Assessment Criteria The following assessment criteria will be used for marking this assessment task. Ensure that you have addressed all of the criteria in your work. Answered and addressed all the given questions Identified and described the customer service challenges faced by the department The answer reflects understanding of the case situation and identifies at least three main customer service issues Answer to question two reflects a practical understanding of the organisation's need to understand and identify their customers Provided an accurate analysis of the views of the players involved in the discussion . . . Answer to question three reflects an understanding of team dynamics and resolution of specific customer service issues within an organisational setting Provided suggestions for customer service standards within the context of organisational requirements Criteria for customer service standards reflects organisational requirements Provided examples of service standards that help enhance the customer service delivery and customer experience The answers are consistent with the case/case situation and provide specific responses Answers reflect knowledge of customer service requirements and standards as measures of quality Submission Guidelines