Question: I Problem- Designating Responsibility Centers; Hotel {LO 12-2] Chapter 12 Responsibility Accounting. Operational Performance Measures. and the Balanced Scorecard The following partial organization chart is
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I Problem- Designating Responsibility Centers; Hotel {LO 12-2] Chapter 12 Responsibility Accounting. Operational Performance Measures. and the Balanced Scorecard The following partial organization chart is an extension of Exhibit 121 forAloha Hotels and Resorts. Grounds and Housekeeplng and Maintenance Custodial Department Department Each of the hotel's five main departments is managed by a director (e.g., director of hospitality). The Front Desk subunit, which is supervised by the front desk managar, handles the hotel's reserva- tions, room assignments, guest payments, and key control. The Bell Staff, managed by the bell captain, is responsibh for gleeting guests, front door service, assisting gmsts with their luggage, and deliver- ing room-service orders. The Guest Services subunit, supervised by the may: of Guest Services, is responsible for assisting guests with local transportation arrangements, advising guests on tourist attrac- tions, and such conveniences as valet and oral services. Remind: Asmoutsithconsultantwriteannnmtothehotel'symralmanagersugysnga responsibiJity-center designation for each of the subunits shown in the organization chart above. Justify yourchoices
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