I provided a link and the questiosn, this was confusing for me please help

1. What is a customer journey map? Review the article at http://www.heartofthecustomer.com/customer- experience-journey-map-the-top-10-requirements, and discuss how the tips and tricks suggested might help you assemble your own customer journey map. 2. Also, comment on how a "moment" in a customer journey can effect the consumer- FYI this is in reference to The Power of Moments. 3. Can you cite an example of a defining moment that you have had in your own experience? To help you, think of a recent service experience (I know these may have been curtailed by Covid!): a flight, a customer service call, a hotel stay, a doctor visit, a restaurant meal. 4. Was there a "peak" or a "pit" moment that stands out in your memory? 5. What was it? 6. Was it a transition, a milestone or a pit? What did this moment cause you to do, understand, or change? 7. Did this experience affect or change your relationship with this company or brand? How? 1. What is a customer journey map? Review the article at http://www.heartofthecustomer.com/customer- experience-journey-map-the-top-10-requirements, and discuss how the tips and tricks suggested might help you assemble your own customer journey map. 2. Also, comment on how a "moment" in a customer journey can effect the consumer- FYI this is in reference to The Power of Moments. 3. Can you cite an example of a defining moment that you have had in your own experience? To help you, think of a recent service experience (I know these may have been curtailed by Covid!): a flight, a customer service call, a hotel stay, a doctor visit, a restaurant meal. 4. Was there a "peak" or a "pit" moment that stands out in your memory? 5. What was it? 6. Was it a transition, a milestone or a pit? What did this moment cause you to do, understand, or change? 7. Did this experience affect or change your relationship with this company or brand? How