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Question 7 Not yet answered Marked out of 100 Flag question Services cannot be seen and touched. This feature is called as: a. Heterogeneity O b. Intangibility O c. Perishability d. Inseparability Question 8 Not yet answered Marked out of 1.00 P Flag question From the following suggest a good technique to manage dissatisfied customers. O a. Immediately bring your boss in to solve the problem O b. Blame someone else in your organization so that the customer will feel sorry for you O c. Indicate there is nothing you can do so the customer will move on O d. Encourage the customer to voice the complaint so that you can understand the issue and try to address it quickly Question 9 Not yet answered Marked out of 1.00 Flag question Which one of the following is not a step in the sales organization development process? O a. Establishing supervision and reporting relationships b. Classifying the tasks and group them O c. Not Assigning set of activities to an individual position O d. Determining the tasks that must be performed