Identify a need for an IT system to replace a paper/manual process or to upgrade an existing system.

• Describe the need your new system will address and how it will improve quality, efficiency, and customer satisfaction, and/or how it will reduce expenses.
• Describe the selection process required to acquire the appropriate system, including the person or team that will make the final selection. Within this section:
  • Describe at least three potential vendors and how they can be differentiated.
  • Once you identify the final vendor, complete a simple qualitative return on investment (ROI) analysis (what qualitative aspects are desirable).