Question: Identify a situation where issues with productivity, responsiveness, or quality (or all of them) have led to customer dissatisfaction. Describe the situation and the identified

Identify a situation where issues with productivity, responsiveness, or quality (or all of them) have led to customer dissatisfaction. Describe the situation and the identified issues, and their implications on customer satisfaction. Use your knowledge and creativity to suggest methods and tools through which the organization can improve its customer satisfaction. with references

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