N.B: Please if it can be real experience, i will be grateful. I tried not to looked at solved solutions online. i want somehow real. I don't want to use chatgpt as well. Please provide references if possible.

Look at an organization where you work, have worked, or are familiar. Identify a situation where issues with productivity, responsiveness, or quality (or all of them) have led to customer dissatisfaction. Describe the situation and the identified issues, and their implications on customer satisfaction. Use your knowledge and creativity to suggest methods and tools through which the organization can improve its customer satisfaction.

Suggested flow of paper

1.Introduce the organization, its products or services, its customer base and key operational areas that would relate to the situation.

2. Describe the situation and identified issues.

3. Suggest methods and tools to improve productivity, responsiveness, or quality (or all of them) in line with the efforts to increase customer satisfaction.