Question: Identify a true statement about making a service fail-safe. Multiple choice question. It focuses more on compensating for service errors. It encourages customers to engage

Identify a true statement about making a service fail-safe. Multiple choice question. It focuses more on compensating for service errors. It encourages customers to engage in emotion-focused coping. It is the most important service quality dimension across industry contexts. It is performed through in-depth interviews of lost customers

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