Question: Identify a true statement about outcome fairness following service failures. It involves treating customers fairly in terms of policies, rules, and timeliness of the complaint

Identify a true statement about outcome fairness following service failures.
It involves treating customers fairly in terms of policies, rules, and timeliness of the complaint process.
It involves hearing out the problems of employees and treating them with dignity.
It focuses on providing compensation that matches the dissatisfaction level of customers.
It focuses on providing speedy service recovery without any hassles.
Identify a true statement about outcome fairness following service failures. It

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