Identify a website or a mobile app that has a significant customer self$-$help component. Websites for consumer software and consumer electronics companies are especially good candidates as are sites that deal with many DIY projects like Home Depot and IKEA. Think of a specific problem or question that you might have in relation to this product. Visit the site and try to solve the problem or get answer to the question. Describe the nature of your experience and your degree of overall satisfaction.