Identify a workplace situation that requires you to communicate sensitive information to a client, customer, or patient. How would you structure your communication to avoid the other person becoming angry or distressed? How can you persuade them to take necessary action in this situation? Use the five-part message format outlined by McLean (2012) to write what you would say to them:

1. Attention statement
2. Introduction
3. Body
4. Conclusion
5. Residual message

Your assignment is going to resemble a script or notes for a speech, as you are preparing what you would say instead of writing a letter or memo. Remember to include the strategies from this week's readings:

• Choose your words carefully.
• Be honest and open about the news. Don't try to delay or avoid what they need to hear.
• Show empathy.
• Be willing to answer questions they may have.
• Explain the steps that must follow the news (physical therapy, alternative purchase, data recovery, etc.). Offer to help them take appropriate action.

You don't need to use IWG format; just make sure that your name and the date are at the top of the first page. You need to write at least 500 words