Question: Identify and explain two quality issues that accounted for the failure of the business? (10 marks) 1c. What would you have done differently as an

Identify and explain two quality issues that accounted for the failure of the business?

(10 marks)

1c. What would you have done differently as an Introduction to Total Quality Management student? (5 marks)

Question 2

Employee commitment is critical to product and service delivery excellence in every organization. As member of the management team in a hospital, what quality management strategy could be employed by management to gain the commitment of the hospital staff in quality health service delivery. 20 marks

Question 3

With your knowledge in quality management how does the phrase 'doing it right the first time and better next time', be leveraged to aid industrialization in the face of the COVID-19 pandemic in Ghana?

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