Question: Identify at least two key Customer Satisfaction Key Process Indicators ( KPIs ) in the context of Supply Chain Management that can be used towards

Identify at least two key Customer Satisfaction Key Process Indicators

(

KPIs

)

in the context of Supply Chain Management that can be used towards achievement of

The Perfect Order

.

Explain why these KPIs are crucial for assessing customer satisfaction in a supply chain.

Provide a brief explanation of Planning in supply chain management. What role does proper planning play in ensuring that customer demand is met efficiently? How can accurate planning positively impact customer satisfaction?

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