Identify Laptop repair service at Samsung company we all experienced as students. Describe it through the four unique characteristics of services that distinguish them from goods. Identify a time one of you experienced a quality issue with this service. Which Gap in Service Quality caused this issue (as best you can tell)? Explain. What could the management team have done to overcome this gap?

Answer rating: 100% (QA)

Samsung offers laptop repair services that align with several unique characteristics that differentiate services from goods Intangibility Laptop repai... View the full answer