Question: Identify the accurate statement about customer expectations. Multiple choice question. Buying situations and customer expectations are independent of each other. The service gap diminishes simply

Identify the accurate statement about customer expectations. Multiple choice question. Buying situations and customer expectations are independent of each other. The service gap diminishes simply by collecting information about customer expectations and perceptions. Information presented at the point of sale can be used to manage expectations. Customers are satisfied when their expectations exceed the perceived service

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