Question: Identify the accurate statement about using customer research. Multiple choice question. Collecting information about customer expectations and perceptions is enough to diminish the knowledge gap.

Identify the accurate statement about using customer research. Multiple choice question. Collecting information about customer expectations and perceptions is enough to diminish the knowledge gap. Utilizing feedback in an efficient manner does not have any impact on the service standards gap. Feedback on service performance needs to be provided to employees in a timely manner. Suggestions and comments made by customers is not a form of customer research

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