Identify the key problems and issues in the case study. Set the scene: background information, relevant facts, and the most important issues. Tip: Start with a broad discussion of the issues at hand then narrow it down and relate it to the case study / scenario given. Formulate and include a thesis statement, summarising the outcome of your analysis in 1-2 sentences. This thesis statement will be used to develop arguments and discussions in your body and can also serve as the transition to the first main point. Guide questions to help you write your introduction. Describe the listening process and explain how active listening has value in professional situations. List at least three benefits of effective listening in business. Discuss barriers to listening in a diverse workplace. Identify the key problems and issues in the case study. Set the scene: background information, relevant facts, and the most important issues. Tip: Start with a broad discussion of the issues at hand then narrow it down and relate it to the case study / scenario given. Formulate and include a thesis statement, summarising the outcome of your analysis in 1-2 sentences. This thesis statement will be used to develop arguments and discussions in your body and can also serve as the transition to the first main point. Guide questions to help you write your introduction. Describe the listening process and explain how active listening has value in professional situations. List at least three benefits of effective listening in business. Discuss barriers to listening in a diverse workplace