Identify the medium most suitable for quick, inexpensive, effective, and reliable communication.

a. Fax

b. Email

c. Face to Face Conversation

d. Letter

2 Non-verbal communication refers to the transmission of message__________.

a. without words

b. with words

c. via writing

d. without signs and symbols

Which one of the following does NOT form part of active listening?

a. changing the topic regularly to avoid boredom

b. paying attention to the speakers feelings

c. asking questions to clarify your understanding of what is being said

d. paraphrasing what is being said

Use of specific words so that the message does not sound vague or abstract is __________.

a. conciseness

b. clarity

c. concreteness

d. none of these

Which one of the following is not a characteristic of a concise message? It________.

a. avoids long introduction and highlight the main message

b. avoids passive voice

c. avoids unnecessary repetition

d. curt and to the point

Feedback is a listeners __________.

a. acceptance of a message

b. verbal and non-verbal responses to a message

c. rejection of a message

d. evaluation of message

Our background influences the way we view the world and interpret situations. Your background can also be referred to as your ____________.

a. comprehension disharmony

b. semantic noise

c. physical context

d. exposure to the technology

A message which focuses on YOU instead of I and WE has the quality of __________.

a. conciseness

b. consideration

c. courtesy

d. clarity

When your message contains all the facts, the reader or the listener needs, it is called __________.

a. considerate

b. courteous

c. complete

d. clear

Which of the following is not a non-verbal communication technique?

a. Yawn

b. Firm handshake

c. Signed invoice

d. Informal dress

Communication is referred to as one-way communication when __________.

a. the receiver is a poor listener

b. no feedback is received

c. it forms part of the convergence model

d. the sender and receiver do not get equal turns to speak

In the communication process, to encode means to __________.

a. misunderstand a message

b. interpret a message

c. reject a message

d. transform your ideas and thoughts into a meaningful message

In order to ensure completeness in the message, consideration should be given to______________.

a. summarizing maximum information into minimum words

b. use familiar words instead of jargons

c. the relationship of the recipients and the content of the message

d. five Ws checklist; who what where why when

Which of the following is an example of non-verbal communication?

a. nodding

b. singing

c. swearing

d. writing

What is meant by the term Noise in communication?

a. Comes in from environment

b. Reduces the effectiveness or causes confusion or affects the clarity of the message being transmitted

c. Disturbance which interferes with the transmission and understanding of a message

d. All of the above

Perceptions refer to __________. a. the language we speak

b. objective interpretations of messages

c. complex jargon

d. the way in which we see and interpret and give meaning to the things that happen to us

Non-verbal communication can be used to convey a message from or about the person giving them. Which of the following is not an example of non-verbal communication?

a. Yelling loudly at the manager for the wrong information

b. Slamming down the phone after disagreement

c. Smiling at the client while entering

d. Yawning during the presentation

Conciseness is very important for effective business communication. It can be achieved by ______________.

a. including only relevant information without forging the other 7Cs

b. using bullet points

c. cutting down on the important information keeping it to bare minimum

d. avoiding preciseness

Business Communication refers to _________________.

a. none of the above.

b. high-level correspondence as opposed to routine documents.

c. specialized software that enables professionals to create impressive documents easily and efficiently.

d. an approach, emphasizing interaction and conversation rather than one-way publication.

Where can we apply seven Cs?

To Oral communication

To written and oral communication

To Written communication

To Nonverbal communication

Psychological noise is ______________.

a. all of the above

b. interference in the delivery of message due to differences in language, social and educational backgrounds

c. the differences in the manner in which the receiver processes and interprets the message

d. interference from the external environment during the conveyance of the message

A message can only be deemed effective when __________. a. it is communicated face-to-face

b. meaning is shared and the message is understood by others

c. when the sender is fluent in the language in which the message is delivered

d. it is delivered with confidence

A message can only be deemed effective when __________. a. it is communicated face-to-face

b. meaning is shared and the message is understood by others

c. when the sender is fluent in the language in which the message is delivered

d. it is delivered with confidence

An effective message needs to be______________.

a. complete, polite, authentic, error free, clear, short, curt

b. complete, brief, clear, gracious, concrete, correct, considerate

c. relevant, considerate, truthful, general, clear, concise, emphatic

d. complete, considerate, accurate, definite, clear, polite, comprehensive

Which of the following are examples of business communication?

a. an advertising campaign

b. a chat in the company canteen

c. all of the above

d. an email from a happy customer