Question: Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements Identify and establish differences between stakeholder

Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements Identify and establish differences between stakeholder expectations and service delivery objectives Strategies to inform stakeholders the review results Plan and implement the revised strategies to improve outcomes based upon review findings Respond to and investigate complaints and use as feedback to improve outcomes Ensure the continuous improvement of service standards by incorporating stakeholder expectations, feedback, industry and regulatory benchmarking and available resources

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