. Identify the techniques for improving service productivity. For any two techniques, describe in a

short paragraph, and include an example

(10 marks)

2. How are environmental issues linked to the process choice? Won't being an environmentally

conscious firm drive up costs and take away any competitive advantage? Discuss, with examples to

support your position.

(4 marks)

3. The efficiency of a factory is 75% and its utilization 50%. If effective capacity is 1000 find design

capacity. Show your answer.

(4 marks)

4. A fleet repair facility has the capacity to repair 800 trucks per month. However, due to scheduled

maintenance of their equipment, management feels that they can repair no more than 600 trucks per

month. Last month, two of the employees were absent several days each, and only 400 trucks were

repaired. What are the utilization and efficiency of the repair shop? Show your answer.

(7 marks)

5. What design guidelines help retail layouts to maximize customer exposure to products?

(10 marks)

6. Briefly explain what "slotting" is. Why is slotting considered a "controversial" practice? What ethical

issues might arise with regard to slotting?

(3 marks)

7. What are the advantages of shipping by truck?

(2 marks)

8. A company is about to select a vendor for the outsourcing of all of its engineering, environmental,

and CAD requirements. It has identified four criteria critical to the selection. These criteria, and their

importance weights, appear below. Three firms, A, C, and E, have indicated that they are interested

in this position. The company has scored each of the three candidates on these criteria, using a 1-10

scale, where 10 is best. Candidate A scored 7, 7, 7, and 5 on the four criteria. Candidate C scored 9,

4, 8, and 6. Candidate E scored 5, 10, 10, and 7. Which vendor has the highest composite score?

(10

marks)

Criterion

Weight

Engineering expertise

.40

Financial and managerial

strength

.20

Integrity

.15

Staff experience and

qualifications

.25