Identify three topics on which you would provide workplace training and the method you would use to deliver the training. Explain your rationale for selecting each. You must use more than one method between all 3 topics

Approved by Helen Richard, Director of Mercer, Director Operations Lelopm SUMMARY The manager, retall operation is responsible for all aspects MQUID DOOD QUALITATION of retall operations for pime nights and events. The manager DOS SPECICATIONS ensures that the store, booths, and loss are staffed with Lour to years' expert well-trained sales and service professionals and are visually two years' mort porn attractive, with appropriate merchandise for the customer 2. Degree or diploma in business environment. Although stall development, sales, and related field customer service are primary focus areas, administrative 3. Excellent leaders with the teach activities, such as payroll and scheduling are also a part of mentor, and motivates sales service this role. Excellent communication, interpersonal and problem solving ESSENTIAL DUTIES AND RESPONSIBILTIES 5. A solid understanding of the business and People Management customer environment. 1. Recruit, train, motivate and develop a professional and 6. Must be able to identify and implemente knowledgeable part-time and on-call service and sales business opportunities and promotions workforce. 7. Flexible and adaptable 2. Coach and communicate with employees in a fair and & Computer literate, with a working towedge of consistent manner (e.g. mentoring sessions, performance MS Word, MS Excel, point-of-sale software, and evaluations) electronic mall systems 3. Work closely with senior retail management and human 9. Must be able to work evenings and weekends resources regarding disciplinary and other sensitive employee issues STANDARDS OF PERFORMANCE 4. Identify and implement employee recognition and 1. Meets on a weekly basis with all staff to review Incentive programs sales results 5. Ensure that staff are trained in all key areas of the 2. Orients new staff during the first shifton business. customer service requirements. 3. Meets or exceeds monthly sales targets Business Management 4. Submits sales data within 24 hours of each event 1. Ensure that selling areas are open for business on time and are clean and visually attractive. 5. Trains staff on any new procedure with 1 week of hiring 2. Identify opportunities for increasing revenue. 6. Keeps customer satisfaction levels at Oxor 3. Create sales and promotional programs. above. 4. Work the marketing staff regarding event details, such as expected attendance levels, merchandise deals, internal and external event contracts. Peacock, M. Stewart, Belcourt, M12 S. Produce sales reports 4: Sample fob Description Understand MacBook Air