Question: identifying customer needs. step1 Gather raw data step 2 Interpret raw data in terms of customer needs step 3 organise the needs into a hierarchy

identifying customer needs.

step1 Gather raw data

step 2 Interpret raw data in terms of customer needs

step 3 organise the needs into a hierarchy

step 4 establish the relative importance of the needs

step 5 Reflect on the results and the process

conclusion

explain on these steps

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