identifying key performance od classify each indicator accord. Choose from the financial erspective, and the learning and E24-21 Describing the balanced Scorecard and identifying indicators for each perspective Consider the following key performance indicators, and classif ine to the balanced scorecard perspective it addresses. Choose from perspective, customer perspective, internal business perspective an growth perspective. a. Number of customer complaints b. Number of information system upgrades completed c. Residual income d. New product development time e. Employee turnover rate f. Percentage of products with online help manuals g. Customer retention h. Percentage of compensation based on performance i. Percentage of orders filled each week j. Gross margin growth k. Number of new patents 1. Employee satisfaction ratings m. Manufacturing cycle time (average length of production process) n. Earnings growth o. Average machine setup time p. Number of new customers q. Employee promotion rate f. Cash flow from operations s. Customer satisfaction ratings t. Machine downtime u. Finished products per day per employee v. Percentage of employees with access to upgraded system w. Wait time per order prior to start of production