Idle production capacity for services is defined as

Multiple Choice

a situation where the demand exceeds the availability of service providers and as a result, no services can be offered.

the reduced effectiveness of one service provider serving multiple clients at the same time.

those times the supply of tangible goods exceeds the primary demand for the service.

a situation in which a service provider is available but there is no demand for the service. integrating the service component of the marketing mix with efforts to influence consumer demand.