If a process is unable to meet customer specifications, continuous improvement can be undertaken. Continuous improvement is achieved using the seven tools of quality control.

Directions: Answer the following two questions:

1. Which quality control tool (7 QC tools) would be useful for each of the following situations? (6 marks)
   1. To rank-order the causes of a quality problem
   2. To brainstorm the reasons why a product might have failed
   3. To find an assignable cause
   4. To determine if a process range is under control
   5. To reduce the variability of failures found in the field under actual use of the product
   6. To achieve the smallest possible variance in the time it takes to wait on tables in a restaurant
2. A cause-and-effect diagram is used to identify the possible causes of defects. Draw a CE diagram for the following situations: (24 marks; 8 marks each)
   1. Your car doesn't start in the morning
   2. You received a low grade on your last exam
   3. A student fails to graduate from college

You can submit both questions using a PowerPoint document.

There is no need to PowerPoint or anything, just answers in a simple format would be perfect