Introduction:

The OPM Coffee House project manager must develop a quality management plan that outlines the principles, procedures, and guidelines that will be implemented to achieve the goals of the OPM Coffee House expansion project into the New York City market. The goal is to ensure that the project is delivered in a manner that meets or exceeds industry standards and customer expectations.

Quality objectives of the project:

The quality objectives of the OPM Coffee House project are to ensure that expansion into the New York City market is successful by providing quality products and services that meet or exceed customer expectations. The project management team will try to ensure the following objectives are attained:

i$.$ Customer satisfaction: The project team$$s utmost priority should be fulfilling the needs and expectations of the customers.

ii$.$ Quality management system: The project team must establish and maintain a quality management system compliant with local laws and regulations regarding food safety and health standards.

iii. Continuous improvement: The project team must continuously monitor and improve the quality management system to maintain effectiveness and efficiency throughout the project's lifetime.

iv$.$ Employee satisfaction: The project team must ensure the employees receive the necessary training in effective communication and support.

Quality standards that will be used by the project:

The project team will use the globally recognized standards ISO $22000$:$2018/$Amd $1$:$2024$ and ISO $9001$:$2015/$Amd $1$:$2024$ for food safety management as they use the same standards in the other stores in Oregon and California $($iso$.$org$).$ These standards provide a framework to ensure that the products and services offered by OPM Coffee House meet the quality standards established by the regulatory body.

Quality roles and responsibilities:

The OPM Coffee House Project Manager's primary quality roles and responsibilities are overall project management, including quality control for quality management. Quality assurance includes meeting all quality objectives and project compliance with relevant laws and regulations. Team leaders are also responsible for ensuring that their team meets quality objectives and observes quality standards. All team members are responsible for maintaining the same quality and standards while performing their duties.

Project deliverables and processes subject to quality review:

All project deliverables and processes are reviewed for quality, including design and development of a new cafe design and menu, procurement of equipment and supplies, staff training on new products and services, and implementation of a new store layout and menu.

Quality control and quality management activities planned for the project:

A quality control plan will be developed to ensure all such quality policy, planning, monitoring, and controlling works are carried out according to quality standards. The quality plan includes the following quality control procedure to achieve quality objectives:

i$.$ Risk management: The project team will analyze and quantify potential risks that may affect the quality of the project outcomes.

ii$.$ Change Management: The team in charge of the project will be responsible for handling any modifications to the project's scope, timeline, and financial resources to prevent any adverse effects on the quality of the project outcomes.

iii. Quality assurance: Quality control will be conducted by the project team to ensure that the project deliverables meet the customer's specifications and adhere to industry standards.

iv$.$ Quality control: The project team will perform routine quality control inspections to confirm that the project deliverables are defect$-$free.

Quality tools that will be used for the project:

OPM Coffee House uses effective quality control tools to ensure high quality. Quality management system software to manage an ongoing quality system. Statistical process control software for monitoring and controlling operational quality. Quality control checklists ensure that all work is done to quality standards. Quality control sampling plans are used to ensure that all work is performed to quality standards.

Major procedures relevant for the project, such as dealing with nonconformance, corrective actions procedures, and continuous improvement procedures:

A nonconformance management procedure is established to ensure that all deviations are promptly identified, documented, and corrected. Corrective actions are taken to ensure all corrective actions are identified, documented, and implemented promptly. In addition, continuous improvement is implemented to ensure that all work continues to improve according to quality standards.

Conclusion:

The Quality Management Plan created for the New York launch of OPM Coffee House includes a comprehensive framework for achieving quality goals and maintaining the brand's unique image. OPM Coffee House is w