If a service desk uses an automatic call distributor (ACD) to allow a French-speaking customer to have
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Question:
- If a service desk uses an automatic call distributor (ACD) to allow a French-speaking customer to have the best chance of talking to an analyst that also speaks French, this is an example of ____.
a. | needs-based routing
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b. | queuing
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c. | automatic call distribution
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d. | skills-based routing
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Related Book For
Transportation A Global Supply Chain Perspective
ISBN: 9781337406642
9th Edition
Authors: Robert A. Novack, Brian Gibson, Yoshinori Suzuki, John J. Coyle
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