Question: If one classifies customer service elements according to transaction stages, the typical elements in the pre-transaction stage include a. Stockout and backorder levels b. Order

If one classifies customer service elements according to transaction stages, the typical elements in the pre-transaction stage include

a. Stockout and backorder levels

b. Order cycle time and Time to receive order confirmation

c. Order accuracy and customer complaint rate

d. written statement of policy and system flexibility

e. installation and warranty services provided

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